Women's Christmas Crew Neck Drop Shoulder Sleeve Sweater
- Sizing: True to size
- Material composition: 100% Acrylic
Our orders are shipped PRIORITY/FIRST CLASS from Los Angeles in the USA or by Expedited service from one of our International suppliers.
We offer FREE SHIPPING to all US and Canadian destinations.
Shipping times vary by location.
Domestic items should be received within 5-10 business days from the day you place your order *
- 2 to 3 business days excluding U.S. Holidays.
- 3 to 7 business days unless otherwise noted
International items should be received within 15-20 business days from the day you place your order *
- 2 to 3 business days excluding U.S. Holidays.
Shipping Time to International Destinations
- 13 to 17 business days unless otherwise noted
We will email your tracking information to you as soon as the order is shipped.
You can track your order through our site’s Track Your Order page, the SHOP APP, or directly through the carrier via the tracking number that will be provided with your shipping notification. We usually ship via USPS or UPS.
* Business days do not include Saturdays, Sundays, or US Holidays.
Domestic shipping time is based on the destination being one of the 48 Continental United States.
Blue Zone Planet is not responsible for delays in delivery or damage due to factors outside of its
control including COVID-19 restrictions which may impact delivery times.
See Return Policy.
Last updated on November 1st, 2022.
We have a 60-day return policy, which means you have 60 calendar days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
All accessories, sale items and items purchased with a promo code are final sale.
Blue Zone Planet is not responsible for any shipping fees for returns or exchanges, any lost, stolen or untraceable shipments. Please use a carrier service that provides a tracking number to ensure a safe delivery.
To start a return, you can contact us at: firstname.lastname@example.org.
If your return is accepted, we’ll send you an RMA number as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for return shipping fees. Any returns or exchanges that do not comply with our policies will be shipped back at your cost.
In your product return request please include the following:
- Order Number
- Product name of items being returned
- Reason for the return
- Date items were received
- Address item was received at
- Email address used to complete the related purchase
- Tracking number of the return shipment once the return is approved
You can always contact us for any return question at email@example.com or by calling 1 (855) 947-2970.
* Once approved:
- You will have 60 calendar days to send the item back for a full refund.
- Once we receive the items back, we will process the return and refund the balance back to your account.
You are responsible for arranging and paying for return shipping. We will provide you with the return address to which you can ship returned products for refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as swimwear, intimates, and beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Last updated on November 03, 2022.
Ready to get your Fashion Happiness questions answered? We've got a few FAQs that might help.
How often do you add new arrivals?
Our team of curators are constantly looking for new pieces to add that will inspire. New items are added almost daily, so check back often! If you sign up for our email notifications, you will be the first to know when special offers are available. We also post on our Instagram account after we send out our newsletter to email subscribers. Follow us on Insta @bluezoneplanet for the latest fashion tips
How do I use a discount code?
Once you checkout there is a discount code section on the right side. Sometimes we will have automatic discount codes and these will be applied automatically once you add a item to your cart. Otherwise enter the discount code provided before checkout. If you have any issue applying a discount code, please reach us at firstname.lastname@example.org for assistance.
Will you be restocking sold out items?
Some styles are seasonal and some we may be restocking. The best way to find out if items are restocked is signing up for our newsletter and following us on Instagram @bluezoneplanet.
I'm not sure what my size is...help!
All of our garments are true to size. We source many of our items from local manufactures based out of mostly in LOS ANGELES, CA - so the items we carry are manufactured for the USA MARKET and are true to size & good quality. To get a size recommendation you can also use our app by clicking on the sizing tool in the link above the ADD TO CART button.
By entering the height, weight, and age, we can help you find the right size. Age has an impact on how your weight is distributed. Knowing your age helps us recommend the right size. If you would like additional help deciding which size is best for you, email: email@example.com we'd be glad to help!
Last updated on June 10th, 2022.