Our orders are shipped via USPS PRIORITY/FIRST CLASS from Los Angeles in the USA or by Expedited service from one of our International suppliers.

We offer FREE SHIPPING to all locations (US, Canada, and International).

Items should be received within 5-10 business days from the day you place your order *

• Processing Time
  • 1 to 3 business days, excluding U.S. Holidays.
• Shipping Time
  • 4 to 7 business days unless otherwise noted

Shipping times vary by location.

We will email your tracking information to you after the order is shipped.
You can track your order through our site’s Track Your Order page, the SHOP APP, or directly through the carrier via the tracking number that will be provided with your shipping notification. We usually ship via USPS or UPS.

• Business days do not include Saturdays, Sundays, or US Holidays.
     Domestic shipping time is based on the destination being one of the 48 Continental United States.
• Blue Zone Planet is not responsible for delays in delivery or damage due to factors outside of its control, including COVID-19 restrictions which may impact delivery times.

Carrier & Transfer-Point Responsibility

We ship U.S. orders exclusively through the United States Postal Service (USPS). Once a shipment leaves our facility, any delays, refusals, or other issues that occur at transfer points or during local delivery are the responsibility of the receiver. Blue Zone Planet will provide all available tracking information, but we are unable to intervene with customs agencies, postal depots, or couriers on the receiver’s behalf.

Questions about Shipping Information should be sent to us by email at hello@bluezoneplanet.com or you can call +1 (855) 947-2970 between 9 am and 5 pm EST, Monday to Friday.

See Return Policy.

Current Offers at Blue Zone Planet

Welcome to Blue Zone Planet, the premiere one-stop-shop for women's fashion. In an effort to add excitement to your shopping experience, we occasionally introduce irresistible promotions on our eclectic range of products. As a brand, we believe in transparency and hence encourage our valuable customers to acquaint themselves with the specifics of our promotional offerings.

1. 15% Off for Email Subscribers – Discount Code Emailed

Open-ended offer.

Join our email subscriber list to claim a 10% discount on your subsequent order. A unique discount code will be sent to your registered email upon subscribing. This offer remains valid until further notice.

2. Bundle Discounts of 15% – No Code Required

Limited time offer.

We occasionally offer lucrative bundle discounts on items frequently purchased together. Currently, customers can avail a 15% discount on up to three additional items suggested on the product page, given the shopping cart value exceeds $70. The availability of this limited-time offer is indicated by a countdown timer on the relevant Product Page.

Purchase Assurance and Shipping

Our unwavering commitment to your satisfaction comes with a Money-back Guarantee. If our products fail to meet your expectations, we pledge to refund 100% of the purchase cost, excluding shipping charges, in compliance with our site’s Terms and Conditions.

Standard shipping, delivered within 5 to 10 business days, is currently complimentary. Please note that we reserve the right to apply shipping charges in the future, and we pledge to notify customers in advance of any shipping policy change via our homepage banner. A countdown timer will indicate the duration of free shipping availability.

Pricing and Returns

All our merchandise is priced as marked, exclusive of applicable taxes. We promise no hidden charges - the price you see is the price you pay.

Please note that the simultaneous use of different discount codes from different promotions is not permitted.

While shipping to your location is free, you bear the return shipping charges. For comprehensive information on returns, please consult our Returns and Refund Policy.

Customer Support

We understand you might require further clarification or have additional questions about our terms and conditions. Our devoted customer support team stands ready to assist you. We are dedicated to providing timely and exhaustive solutions.

Questions about the Terms of Service should be sent to us at hello@bluezoneplanet.com or
call  +1 (855) 947-2970 between 9 am and 5 pm EST, Monday to Friday.

Last Updated: January 26th 2024.

We have a 90-day return policy, which means you have 90 calendar days after receiving your item to request a return, except for Luxury designer items: the return request must be initiated within 14 calendar days of delivery

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Blue Zone Planet is not responsible for any shipping fees for returns or exchanges, any lost, stolen, or untraceable shipments. Please use a carrier service that provides a tracking number to ensure safe delivery. The refund will be issued after successful inspection of the returned product is completed. Refund processing and payment of the refund can take up to 10 business days.

For American customers returning products, we only accept returns through the USPS. For UK customers returning products, we only accept returns through the Royal Mail. The sender must pre-pay any import or customs brokerage fees; otherwise, these fees will be deducted from the refund amount. We are not responsible for any extra fees incurred due to packages that are returned to the sender by the carrier.

To start a return, you can contact us at: hello@bluezoneplanet.com.

If your return is accepted, we’ll send you an RMA number as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for return shipping fees and provide a tracking number for the return. Any returns or exchanges that do not comply with our policies will be shipped back at your cost.

In your product return request, please include the following:

• Order Number
• Product name of items being returned
• Reason for the return
• Photos of defects as requested (size, color, etc.)
• Date items were received
• The address item was received at
• Email address used to complete the related purchase
• The tracking number of the return shipment once the return is approved

Please notify us of any issue as soon as you receive the item. We suggest that you not wait longer than 2 calendar days from the date that you receive the item to request a return.

Do not return your purchased item(s) to the address on the package received. Wait for us to contact you, and we will provide you with the applicable return address by email. Items received without prior authorization will not be refunded.

You can always contact us for any return questions at hello@bluezoneplanet.com or by calling +1 (855) 947-2970 .

Once approved:

• You will have 90 calendar days to return the item for a full refund except for Luxury designer items, the return request must be initiated within 14 calender days of delivery.
• Once we receive the items back, we will process the return and refund the balance back to your account.

You are responsible for arranging and paying for return shipping. We will provide you with the return address to which you can ship returned products for a refund.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like beauty products (wigs, beauty tools, brushes, or makeup), custom products (such as special orders, seasonal items like Christmas, St Patrick's, Easter, Halloween, or personalized items), and personal care goods (such as swimwear, intimates, sleepwear, beauty products, and all types of footwear). All special orders, seasonal, swimwear, bodysuits, intimates, costumes, jewelry, and beauty products are final sale and non-refundable. Different computers display colors differently; the color of the actual item may vary slightly from the images displayed on our website. We do not provide refunds for color differences based on differences in screen settings.

Expedited Delivery Requests: If you require your shipment to arrive in under 10 business days, please notify us in advance by contacting hello@bluezoneplanet.com or calling +1 (855) 947-2970. We will work with you to make special arrangements for expedited delivery. Please note that if we are not informed prior to placing your order, your shipment will follow our standard delivery schedule.

Purchasing Multiple Sizes of the Same Product
Please note that we do not offer refunds for returns in cases where customers have purchased multiple sizes of the same product to try on for size. Our sizing charts are designed to assist you in selecting the correct size, and we recommend referring to them to ensure the best fit.

Please get in touch if you have questions or concerns about your specific item.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The purchaser is responsible for all return shipping costs and for providing a return tracking number.

Purchases through in-store credit, and exchanges are not eligible for a return and are final sale.

You are not eligible for a return if the above conditions are not met.

Debt Recovery and Additional Charges

In the event that a customer defaults on payment or a chargeback is applied without valid cause, Blue Zone Planet reserves the right to take appropriate actions to recover any outstanding debts. The customer agrees to be fully responsible for all costs associated with the recovery of bad debts, including but not limited to collection agency fees, legal fees, and any other expenses incurred in the process of debt recovery.

Questions about the Refund Policy should be sent to us by email at hello@bluezoneplanet.com or you can call us at +1 (855) 947-2970  between 9 am and 5 pm EST, Monday to Friday.

Last updated on October 5th, 2026.

Ready to get your Fashion Happiness questions answered? We've got a few FAQs that might help.  

Why do you plant trees with every sale?

Mangrove forests are essential coastal ecosystems. They store four times as much carbon as even tropical rainforest, making them an important tool to mitigate climate change. This also gives crucial income to local villagers so they can provide for their families.

Where do you plant trees?

When you buy a product from Blue Zone Planet, mangrove trees are planted on your behalf in either Madagascar, Mozambique, or Kenya. 

Who plants your trees?

The trees are planted by Eden Reforestation Projects.

How do I know when my trees are planted?

You can track your impact, after purchase, on a dashboard provided by Verdn.

How often do you add new arrivals?
Our team of curators are constantly looking for new pieces to add that will inspire. New items are added almost daily, so check back often! If you sign up for our email notifications, you will be the first to know when special offers are available. We also post on our Instagram account after we send out our newsletter to email subscribers. Follow us on Insta @bluezoneplanet for the latest fashion tips

How do I use a discount code?
Once you checkout there is a discount code section on the right side.  Sometimes we will have automatic discount codes and these will be applied automatically once you add a item to your cart. Otherwise enter the discount code provided before checkout. If you have any issue applying a discount code, please reach us at hello@bluezoneplanet.com for assistance.

Will you be restocking sold out items?
Some styles are seasonal and some we may be restocking. The best way to find out if items are restocked is signing up for our newsletter and following us on Instagram @bluezoneplanet.

I'm not sure what my size is...help!
All of our garments are true to size. We source many of our items from local manufactures based out of mostly in LOS ANGELES, CA - so the items we carry are manufactured for the USA MARKET and are true to size & good quality. To get a size recommendation you can also use our app by clicking on the sizing tool in the link above the ADD TO CART button.

By entering the height, weight, and age, we can help you find the right size. Age has an impact on how your weight is distributed. Knowing your age helps us recommend the right size. If you would like additional help deciding which size is best for you, email: hello@bluezoneplanet.com we'd be glad to help!

Last updated on February 10th, 2023.